How to Fix Arlo Camera Keeps Going Offline?
The Arlo camera offline issue is one of the most common issues, which you can easily fix. The Arlo camera keeps going offline for multiple reasons. If the Arlo base station offline issue occurs, the Arlo device appears offline as a result. Moreover, there are other numerous reasons that we will cover in this post.
Although Arlo cameras are super reliable you can easily leave your home or office to them. Arlo cameras will take care of your property and assets by giving you full track of events and access to your house. You can watch the live stream whenever you want from anywhere in the world.
In this post, we will talk about the Arlo camera offline issue, why it happens, and how you can troubleshoot it if your Arlo camera keeps going offline. We’ll start with the causes of Arlo’s offline problem. Then, we will go over the troubleshooting methods you can use to fix the issues within the camera.
Why Does My Arlo Camera Keep Going Offline?
If your Arlo device appears offline or you observe the Arlo base station offline issue, it indicates some issues. You must find out the causes of the issue. Here are all the possible reasons listed below:
These are the common factors responsible for the Arlo camera offline issue. Now, we will further explain the troubleshooting methods.
- Drained battery on your Arlo camera
- Arlo base station offline
- WiFi too far from the base station
- Arlo base not connected to the power supply
These are the common factors responsible for the Arlo camera offline issue. Now, we will further explain the troubleshooting methods.
Troubleshooting the Arlo Camera Offline Issue
If your camera keeps going offline every now and then, you need to troubleshoot it. Here, we will explain the step-by-step troubleshooting techniques that you must follow if your Arlo device seems offline:
Examine Power Connectivity
First of all, you must check whether the Arlo base station has a connection to a stable power source. Next, your Arlo must get an adequate power supply in order to function correctly. If it is not getting a proper power supply, the Arlo base station offline problem will come up.
Remove Internet Interferences
Please examine your router’s and camera’s placement. The router should have items made up of metal or other WiFi devices around as it causes issues. These objects tend to upset the router’s WiFi signals. Moreover, ensure no such devices are around the camera as well.
Use the Correct WiFi Password
While connecting the camera to the WiFi, ensure to use a valid WiFi password to form a connection successfully. If you enter an invalid password, the connection will fail. Therefore, you must enter the right password to form a connection successfully.
Power Cycle Arlo Camera
You can also try power cycling the camera to fix any minor glitches and bugs. Power Off the Arlo camera and take out the battery. Wait for some time and then insert the battery into the compartment again. Next, turn On the Arlo camera and the issue should be gone now.
Bring the Camera & Base Station Closer
It is important to ensure your Arlo camera is receiving a high-speed internet connection. If the camera is too far from the base station, it will have trouble connecting. Thus, make sure to bring your base station and the camera a little closer to the router to ensure a seamless internet connection.
Check Camera Temperature
This is one of the most important steps of the Arlo camera offline troubleshooting process. After that, ensure the Arlo camera is not installed in a position with direct sunlight. Prolonged exposure to the direct sunlight can damage your camera. Then, please change the location or the position of your camera as soon as possible.
Disable the VPN
If your Arlo device appears offline even now, make sure the VPN service is disabled on your WiFi network. To disable the VPN service on the network, you will have to log in to the router’s web interface.
Check Arlo’s Connection With the Base Station
Make sure the Arlo camera is synced with the Arlo base station. If the connection between the camera and the base station has broken down, you must resync them.
Upgrade Firmware of Arlo Camera
Login to the Arlo camera using the Arlo Secure app. If Arlo base station offline or the Arlo camera offline issue occurs, you must check for the latest firmware updates. Follow the in-app prompts to upgrade your Arlo camera’s firmware.
Reset the Arlo Camera
Last but not least – reset your Arlo camera if the Arlo camera keeps going offline again and again. You can use the Arlo Secure app to reset your device. Moreover, you can also use the reset button to revert your camera’s settings to its original Arlo configuration.
How to Know Arlo Cameras Online?
To know whether the Arlo camera is offline or online, you need to open the Arlo Secure app. If you can view the live stream of the camera, the camera’s online. Otherwise, you need to fix the issues within the camera.
Conclusion
On this page, you learned everything about the Arlo camera offline issue. We covered everything related to the Arlo base station offline or camera offline problem. First, we walked you through why Arlo camera keeps going offline. After that, we explained the steps that you need to follow in order to get rid of the problem with your camera.
Troubleshooting the Arlo camera is very easy if you follow the aforementioned steps very carefully. We hope you found this Arlo troubleshooting guide very helpful and your issue is gone. If you encounter more such issues with your Arlo home security camera, feel free to talk to our support team for more help anytime.