How to Fix Lorex Camera Offline?

The Lorex camera is among the most eminent security cameras. It offers some great features to its users, such as people and vehicle motion detection, along with 4k video quality. One of its great qualities is that it doesn’t require a subscription to work, unlike several cameras. You just need to buy the camera and set it up accurately, and you’re good to go. However, just like any other device, it can have issues too. So, problems like the Lorex camera offline are very common.

With time, it is normal to face issues. But you don’t have to worry anymore! Today, we’ll discuss the Lorex cameras offline troubleshooting methods. If you want to figure out the issue with your camera, keep reading ahead!

Why is My Lorex Camera Offline?

When all Lorex camera offline issue occurs, there could be several reasons for it. Some are as follows:

  • Difficulty in the communication of the DVR
  • Poor WiFi connection
  • Insufficient power
  • Internal issues
  • Wrong bandwidth
  • Outdated camera firmware
  • Extreme temperature

These are some reasons why the Lorex camera is offline. Further, we’ll discuss the troubleshooting methods to fix the issues.

How to Get My Lorex Cameras Online?

To troubleshoot the Lorex security camera offline issue, follow the below methods:

1. Check the Power Supply or the Battery

  • The Lorex camera requires a constant as well as a stable source of power.
  • You need to plug the camera into a working electrical source.
  • Check the power cable and the socket and ensure they aren’t damaged.
  • If the camera works on the battery, ensure the battery is full before using the camera.
  • Only use the batteries you bought from the Lorex brand, as other batteries might not last as long.
  • Ensure the cameras have a stable source of power to eliminate the Lorex camera keep going offline issue.

2. Re-add the Camera to the App

  • If you are facing the Lorex camera offline on an app issue, you can fix it easily.
  • You can try removing the camera from the app and then adding it again to solve the Lorex camera offline on app issue.
  • This will resolve any issues with the camera as well as the app.
  • All you need to do is, open the app.
  • In the app, go to the camera and open its settings.
  • After that, scroll down, tap on ‘Remove the Device’, and click on ‘Confirm’.
  • Now, go back to the Home Screen and tap on ‘+’ to add a device.
  • Thereafter, the camera will open to scan the ‘QR’ code on the camera.
  • Hereon, you can follow the in-app instructions.
  • Now, this should fix all Lorex camera offline issues.

3. Update the Lorex App

  • You can try updating the app, as an outdated version can also be causing issues with the camera.
  • Just go to the App Store or the Play Store and update the app from there.
  • Updating the app removes any issues with the app and the camera.
  • Now updating the app will fix the Lorex camera offline on the app.

4. Inspect the Temperature

  • If you are facing the Lorex camera offline at night, it could be due to the cold temperature.
  • The cold weather has a huge impact on the camera’s functionality.
  • In cold as well as heat weather, the camera can stop working.
  • To fix the  Lorex camera offline at night issue, install it in a place with moderate temperature.

5. Fix the Internet Issues

  • The camera needs a stable and constant WiFi connection to work effectively.
  • Without a WiFi connection, the Lorex cameras offline issue will persist.
  • If there are issues with the router, you need to troubleshoot it.
  • Ensure the camera’s connected to the WiFi appropriately.

6. Change the Bandwidth

  • The Lorex can only work with the 2.4GHz band.
  • If you have connected it to the 5GHz band, it will show the Lorex camera offline on the app.
  • You can change the band of the camera from the app.

7. Relocate the Router Closer to the Camera

  • Another reason the Lorex camera keeps going offline is that the camera is too far from the router.
  • You need to place the camera inside the router’s range.
  • If possible, you can move the router a little closer to the camera for a seamless connection.
  • Without a high-speed internet connection, the Lorex camera keeps going offline issue will persist.

8. Power Cycle the Camera

  • You can power cycle the camera to fix the issue as well if the other methods aren’t working.
  • The power cycle fixes minor bugs and glitches with the camera.
  • To begin with, press the power button for a few seconds to turn off the camera.
  • After that, give the camera a few seconds to completely shut down.
  • Now, after some time you can turn on the camera.
  • If the Lorex camera is offline, this should fix the issue.

9. Restart the Router

  • You can restart the router to fix any minor glitches or bugs in the router.
  • You just need to turn off the router and unplug it.
  • Now, leave it like that for some time.
  • After a few minutes, plug it back in and turn it on.
  • This should fix the Lorex security camera offline issue.

10. Update the Camera’s Firmware

  • The outdated firmware version of the camera also causes issues with the camera.
  • You can check if your camera is due for an update from the app.
  • Firstly, open the app and go to the device settings.
  • Thereafter, click on ‘Firmware’.
  • Next to the latest version, you can see if there’s a new version available.
  • Now, you can update the firmware.
  • Always keep the firmware up-to-date to avoid any issues with the camera.

11. Reset the Camera and the Router

  • If the Lorex camera is offline and the other troubleshooting methods aren’t working, you need to reset the camera.
  • To reset the camera, connect the NVR to the camera with an Ethernet cable.
  • After that, press the reset button on the bottom of the camera.
  • While pressing the button, detach and reattach the cable to the camera.
  • The reset is complete.
  • Now, you can reconfigure the camera as the reset restores the factory default settings of the camera.
  • While you’re at it, reset the router as well to eliminate the issues.
  • You just need to find the reset button and press it for some time.
  • When the reset is complete, configure the router again.
  • Now, set up the camera again and reconnect it to the router.

These are some ways to fix the Lorex security camera offline issue. If you are having any other difficulties with your camera, reach out to our team right now!

FAQs

Why is the Lorex Showing Black Screen?

The most common reason for the camera showing a black screen is the loss of power. You need to check the camera’s power source along with the power adapter. If either is damaged, you need to replace both.

Can I See Videos if the Camera is Offline?

You cannot see the live stream footage when the Lorex cameras offline. You will only be able to see the saved recordings. To watch the live stream, the camera needs to be online.

Does the Lorex Camera Record when the Camera is Offline?

No, it will not record when all Lorex camera offline. You can follow all the above methods to bring back the camera online.

How Can I Know the Camera is Offline?

You can check the status of the camera from the app. You just need to add the camera to the app, and in the app, you can access the camera’s features.

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