How to Fix Nest Camera Not Showing in Nest App?

If you see your Nest camera not showing in Nest app, there might be some issue with your app or the device itself. Although the Nest camera is one of the most reliable go-to security camera on the market, it seldom comes across any issues. However, if any user comes across any issues, most likely, it is caused due to a glitch on the device or the software.

To be precise with this issue, users claimed that they noticed their Nest camera not showing in Nest app all of a sudden. So we have designed this post for you with the help of our Nest-dedicated team of experts. In this post, you will learn why this issue could be showing up on your device and how you could resolve this without any hassle. 

Why is the Nest Camera not Showing or Compatible With Nest Camera?

If you notice your Nest cam not showing in Nest app or not compatible with the app, there could be multiple reasons why this could be happening. Here are some of the most common reasons behind this issue.

  • Nest app not updated to the latest version
  • User downloaded the Nest app from untrusted source or website
  • Android or iOS version outdated 
  • WiFi network not working 
  • Outdated firmware of the Nest camera
  • Possible glitch on your camera

Troubleshooting Nest Camera Not Showing

In this section, we will discuss some of the most effective troubleshooting steps to resolve the Nest came not showing in Nest app issue. We recommend you follow the troubleshooting steps very carefully to not get stuck at any step. 

Power On Nest camera

  • First of all, make sure you power On your Nest camera. 
  • Moreover, you need to ensure that your Nest camera is connected to the internet. 
  • In case the Nest camera is Off or offline, it will not appear in the Nest app.
  • To resolve this, kindly restart your Nest camera and the WiFi router. 

Check Camera Configuration

  • The configuration of your home security camera must be done accurately. 
  • If the settings are not configured properly, you will face issues and glitches on your camera. 
  • You may also notice your Nest camera not showing in Nest app. 
  • Moreover, you need to ensure that the Cloud Recording feature is enabled on your camera. 
  • This feature allows your camera to connect to Nest’s server and become visible in the Nest app. 

Cross-Check Internet Connectivity

  • If the issue does not go off, you need to move ahead and cross-check the internet connectivity on your network. 
  • Firstly, go to your modem (if any) to check the internet connectivity status. If the internet status shows Active, go to the next step. If the internet is Inactive, call your service provider to know for the possible internet outage or downtime. 
  • After that, check the internet connectivity status on your router. 
  • Then, make sure the router and the modem are connected properly. 
  • Ensure that all the cables and wires are firmly plugged into their respective ports. 
  • The WiFi router should be getting an adequate power supply. Inadequate power supply will make your router frequently drop the WiFi network. 

Reopen Nest App

  • If the Nest app is already open on your smartphone or tablet, kindly close it. 
  • After that, reopen the Nest app on your device. 
  • After that, cross-check whether the Nest cam not showing in Nest app or showing.
  • If the camera does not appear in the app, go to the next step. 

Update the App

  • Close the app and check for the latest updates. 
  • You can go to the App Store or the Play Store to check for the latest Nest app updates.

Reinstall Nest App

  • If the issue persists, uninstall the Nest app from your device. 
  • Then, go to the Play Store or the App Store. 
  • Search for the Nest app and reinstall it on your device.
  • Make sure you allow all the permissions on your Nest app when you open it. 

Update Camera Firmware

  • If you still see your Nest camera not showing in Nest app, you need to check for the latest firmware updates on your Nest camera.
  • Open the Nest app on your device and go to Settings. 
  • After that, select your Nest camera and check for the latest updates. 
  • If the latest firmware update is available, the app will notify you. 
  • Follow the in-app instructions to update your Nest camera’s firmware to the latest version. 

Check the Phone Compatibility

  • If the issue persists, kindly cross-check the Nest app requirements and your phone’s OS version. 
  • In case the operating system of your device is outdated or not compatible, the Nest camera will not show up in the Nest app. 
  • Make sure your device is running on the latest operating system.

Reset the Camera

  • If the Nest camera not showing in Nest app, you are left with the last option to reset your camera. 
  • You need to open the Nest app and go to Settings. 
  • Choose your Nest camera and then go to its menu options. 
  • Tap Remove and then tap Yes to confirm. 
  • The Nest camera will be removed from the Nest app. This means that your device is reset to its default settings.

Once you reset Nest camera, you need to reconfigure its settings. After that, the Nest camera will show up in the Nest app.

Bottom Line

This post was all about the Nest cam not showing in Nest app issue. We hope this post helped you resolve the Nest camera issue without any technical help. In case you come across the same issue again, you can get in touch with our support team for more help.

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