Nest Camera Offline

How to Fix Nest Camera Keeps Going Offline?

Google Nest camera offline is one of the most prominent issues faced by Nest camera users. Although Nest cameras are some of the most innovative security cameras on the market, they do come across minor issues, just like any other device. If you are wondering why my Nest camera keeps going offline, let us tell you, don’t worry!

Nest cameras let users access the live video feed with the help of a wifi network. In simple words, users can access live video streamlining of their cameras, which is pretty useful and convenient. When the Google Nest offline issue kicks in, the situation becomes quite annoying.

In most cases, the Nest cam offline issue comes up when there is a poor WiFi connection. There may be other issues as well that we will be discussing in the subsequent section. So before we learn how to troubleshoot the Nest camera going offline issue, let’s understand the reasons behind your Nest cam going offline.

Why the camera keeps going offline?

  1. Kindly look below to understand some of the most common reasons behind the Google Nest camera offline issue:

    • Poor WiFi connection
    • Poor placement of Nest camera
    • Outdated or corrupt firmware on your router
    • Router malfunctioning
    • Power outage on your router
    • Camera not connected to network
    • Issues on the Nest app
    • Low internet speed or bandwidth
    • Router or camera overheating

How to troubleshoot google Nest cam keeps going offline issue?

Now that we know all the common causes of the Google Nest camera offline issue, we can go about the troubleshooting steps to fix this issue. We recommend that you follow the steps in a given order or else you might come across some other issues as well.

Reboot router & camera

  • If your Nest camera keeps going offline, the first thing you got to do is reboot your router and camera.
  • Then, unplug the power supply or cable from your router and the camera.
  • After that, wait for a few minutes before re-suppling power to both devices.
  • The router and camera should be getting an adequate power supply from the outlet.

Router – Camera Placement

  • The Nest camera placement plays a very crucial part in its job.
  • After that, make sure the Nest wireless camera is not placed far away from your wireless router.
  • Kindly move your devices close to each other in order to ensure better network bandwidth.
  • Overheating your router or camera is one of the major things to look after.
  • Do not mount your camera under direct sunlight. Your router should also be away from your home appliances.

Look for Interruptions

  • Your router should not be surrounded by a fish tank, microwave, metal pieces, or thick walls.
  • These things invite interruptions on your wifi network.

Fix the Router

  • Is your router running on the latest software?
  • Then, login to your wireless router and cross-check the firmware version.
  • If the latest firmware is available, kindly proceed to upgrade your router’s firmware.
  • After that, ensure that modifications weren’t done on your network.
  • Then, cross-check whether the Nest camera keeps disconnecting even now.
  • If the Google Nest camera offline issue does not go off, go to the next step.

Reset Nest Camera

  • This should be the last step to fix the offline issue on the Nest camera.
  • After that, locate the reset button on your Nest camera.
  • Then, press the reset button and hold it there for 5 seconds.
  • The status light will be solid white.
  • After a few seconds, your Nest camera will be reset to the factory default settings.

Reconfigure – Reconnect to WiFi

  • Firstly, open the Nest app on your smartphone.
  • As you already have a Nest account, tap Settings.
  • Then, tap Add Product and scan the QR code on your camera with your app.
  • After that, the Nest app will walk you through the setup and WiFi settings.
  • At last, re-connect to WiFi network and your Nest camera will be back online.

NOTE – Once you reconfigure or reconnect your Nest camera with the network, make sure you follow the steps carefully. Please ensure that the Nest app is updated to its latest version.

Bottom line

If your Nest camera keeps going offline, do not panic at all! Let us tell you that it is a very common issue and can be resolved by going through the troubleshooting process. Whenever the Google Nest camera offline issue kicks in, make sure you start the troubleshooting steps by rebooting your router and the camera.

This post was all about the reasons behind the Nest cam offline issue and troubleshooting steps to fix the issue. We hope that you liked the steps given in this post! If the offline issue or any other issue shows up on your Nest camera, kindly reach out to our support team for prompt help.

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