Zmodo Camera Offline

How to Fix Zmodo Camera Keeps Going Offline?

Zmodo camera offline means that your camera is not connected to the internet. If you see your Zmodo going offline, it indicates that some issue is active on your device. Well, it is pretty easy to fix this issue if you get to identify the root cause of the issue.

There can be multiple reasons when your Zmodo camera keeps going offline. Although Zmodo cameras are very reliable from user’s perspective, they can come across such issues multiple times in their lifespan.

With this post, we want to help all Zmodo users who are facing the Zmodo device offline issue with their cameras. Firstly, this post will discuss why Zmodo camera going offline and after that, you will see the troubleshooting steps meant to fix the issue. 

Why is Zmodo Camera Going Offline?

As already discussed, there could be multiple reasons why Zmodo camera keeps going offline. However, we will discuss a few causes of the Zmodo device offline issue in this section.

  • Camera or router’s position changed 
  • Zmodo camera not within your home WiFi network’s coverage
  • Modified settings on your network
  • Incorrect network frequency
  • Outdated or malfunctioned Zmodo camera firmware
  • Camera offline due to prolonged idle state

Troubleshooting Zmodo Camera Offline

This section will walk you through the steps to perform if you see your Zmodo camera keeps going offline again and again. Follow the steps below;

1. Relocate Camera or Router

  • Firstly, make sure you bring your camera a little closer to your router. 
  • If you can’t move your camera, relocate your router in order to ensure optimum network strength
  • The recommended minimum network strength is 70%.

2. Internet Service Provider (ISP) Issue

  • Before you proceed any further, contact your service provider. 
  • Take information about any possible network outage or internet downtime. 
  • Sometimes temporary server upgrades at your service provider’s end are also the reason for Zmodo offline issues.

3. Change Network Frequency

  • It is the most common reason why your Zmodo camera keeps going offline. 
  • If you try to connect your camera to a 5GHz network frequency, it won’t happen. 
  • Zmodo cameras do not support a 5GHz WiFi network.
  • So you will have to switch over to a 2.4GHz frequency in order to keep your device online.

4. Power Cycle Zmodo Camera & router

  • If the issue is not resolved, you will have to power cycle your Zmodo camera. 
  • Cut off the power supply to the camera. 
  • Wait for a few seconds before you restore the power supply. 
  • Most glitches or issues are resolved with the power cycle process.
  • You can also consider rebooting your router.

5. Update Router and Camera Firmware

  • Zmodo camera going offline even now? Time to update the firmware.
  • We need to update both the router’s as well as the camera’s firmware. 
  • Firstly, login to Zmodo camera and follow the in-app instructions to update it.
  • After that, login to your router’s web console to update the firmware.
  • Now check whether the camera offline issue appears or not.

6. Reset WiFi Router

  • If you still face the same issue, you need to reset the WiFi router. 
  • Press and hold the reset button on your router for a good 15 seconds. 
  • After that, release the button. 
  • Allow your device to revert to the factory defaults.
  • Make sure you reconfigure the router afterward.

7. Reset Zmodo Camera

  • Most of the time, the offline issue is resolved until this step. 
  • If you still face the issue on your Zmodo camera, you can reset it as well. 
  • Open the Zmodo app and go to Settings. 
  • Tap Remove to reset your device. 
  • After that, set up Zmodo camera once again. 
  • The issue will be resolved finally.
FAQs

How to Get Zmodo Camera Back Online?

Use the following steps to bring your Zmodo camera back online.

  1. First of all, make sure the battery of your camera is not low. 
  2. If it is low, then fully charge it. 
  3. Ensure that the internet connection is healthy and working seamlessly. 
  4. Make sure the settings of your router are not changed frequently. 
  5. The camera and the router should not be placed far away from each other. 
  6. Make sure your router’s and camera’s firmware are updated to the latest version.

These are some of the steps through which you can bring your device back online.

Why Zmodo Camera Losing Connections Frequently?

If you see your Zmodo camera keeps going offline every now and again, it might be the cause of inadequate network signals. Moreover, the battery of your camera should be fully charged. If you see your camera going offline again, make sure the firmware of your device is upgraded already.

Does Zmodo Camera Record Videos When Offline?

No, your Zmodo camera might not be able to record when it is offline or not connected to the internet connection.

Can I login Login to my Zmodo Account When the Camera is Offline?

Yes, you can login to your Zmodo account even if the camera is offline. However, you need to bring your camera back online in order to modify the settings. 

Bottom Line

This page was all about the Zmodo camera offline issue, reasons why this could be happening, and tips to resolve the issue on your own. We hope this post helped you resolve the issue on your own, without any technical support. However, if you face any issue or need help, feel free to contact our support team for more assistance.

Categories