How to Fix the Wyze App Not Working?

Wyze app not working is a very common problem faced by Wyze camera users in their day-to-day life. The Wyze camera app is a mobile app that is dedicated to all Wyze products. Users can add their Wyze products to the mobile app and configure their settings without any hassle.

If you see your Wyze camera app not working, it means that something is not right with either your camera or your device on which you are trying to use the application. However, it could be also happening because of the mobile app coming across some issues.

Well, we have designed this post to help all Wyze users understand the issue and then go about the troubleshooting steps to fix them. Firstly, this post will help you identify the root cause of the app not working and then it will walk you through the tips and tricks part. 

Why is the Wyze App Not Working?

Well, there could be multiple reasons for the Wyze camera app not working. However, we have put down some of the most common reasons for the Wyze app not working.

  • Wyze app outdated
  • Application downloaded from untrusted sources
  • Wyze camera app not working because of the loss of internet connection
  • Wyze app not connected to a WiFi network 
  • Server outage 
  • Smartphone or tablet incompatible with the Wyze app

Troubleshooting the Wyze App Not Working

We have already discussed the reasons for the Wyze camera app not working. In this section of the page, we will walk you through the steps to troubleshoot the mobile app issues on your own. Let’s start with the troubleshooting steps;

1. Fix Wyze Server Issues

  • Firstly, you should try to fix the Wyze server issues. 
  • You can force close the Wyze app and then re-open it. 
  • Check whether the app is working or not. 
  • Moreover, you can also write to the Wyze support team at support.wyze.com.

2. Power Cycle Your Device

  • Turn Off your smartphone or tablet. 
  • After that, re-open the Wyze mobile app to check whether the Wyze app not working or working.
  • You can also try to power cycle your home security camera

3. Check the Internet Connection

  • It is important that you make sure the internet connection is active on your device. 
  • Your smartphone or tablet should be connected to a WiFi network. 
  • You can try rebooting your wireless router to refresh the internet connection. 

4. Switch the Network Signal to 2.4GHz

  • Kindly check whether the device is connected to a 2.4 GHz network or a 5GHz WiFi network. 
  • It should be connected to a 2.4 GHz WiFi network. 
  • You will see your Wyze camera app not working if it is connected to a 5 GHz network.

5. Inspect Device Compatibility

  • Make sure your smartphone or tablet is not running on an obsolete OS version. 
  • Also, ensure that you update your Wyze camera app.

6. Clear App Cache

- On Android
  • Go to Settings. 
  • Select App and then search for Wyze.
  • Tap Clear Cache.
  • Restart the app.
- On iPhone
  • Go to Settings and then select the Wyze app. 
  • Tap Clear Cache. 
  • Now you need to restart the app.

7. Uninstall the App and Reinstall it

  • If you still see the Wyze app not working, you need to uninstall the app. 
  • After that, reinstall the latest version of the Wyze camera app.
  • The issue should be resolved by this step.

How to Fix Wyze App Notification Not Working?

If you can’t see any notifications on your Wyze app, you need to follow the steps below;

  • Check Notification Settings

Firstly, open the Wyze app and make sure the notifications are not disabled on it. Enable the notifications and then you will start receiving them

  • Disable Battery Optimization

If you have enabled battery optimization on your device, you need to disable it right now. The battery optimization feature does not allow notifications to show up on your device.

FAQs

How to Fix Wyze App Login Screen Not Loading?

If you see the Wyze app login screen not loading, you can force close the app and then reopen it. When you reopen the app you will see the Wyze login screen. In case you still face the same issue, you should try to reinstall the Wyze camera app.

How to Fix Wyze Error 90?

The Error 90 shows up when something related to the firmware, hardware, or the internet connection is not right on your device. In this case, you should try to reset your Wyze camera and then reconfigure it. You can also look for the latest firmware updates on your camera.

Why is Wyze App Playback Not Working? Fix it

If you see your Wyze app not working and not allowing you to playback videos, you can make sure it is updated to the latest version. Uninstall the Wyze app and then reinstall it to resolve the issue.

Why Does the Wyze App Not Work on 5GHz?

Yes, the Wyze camera app does not work with a 5GHz WiFi network. You need to connect your camera and app to a 2.4GHz WiFi frequency.

Can I Use the Wyze App on Windows or MACs?

Practically, you can’t download the Wyze mobile app on your Windows PC. However, you can access the Wyze web app in order to access and manage your Wyze cameras.

Can I Use a Wyze Camera Without an App?

Yes, you can use your Wyze camera without a mobile app. You can go to the web interface or also access the web app.

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